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eModernDecor offers FREE shipping on all orders over $100 within the Continental US.

Shipping costs on all international (Canada / Puerto Rico) orders and orders being shipped outside the Continental US (Alaska / Hawaii) are the sole responsibility of the buyer. In addition, any and all customs and brokerage fees are the sole responsibility of the buyer. Brokerage and customs costs can either be paid to the shipping carrier directly upon delivery or these fees will be added to the total cost of the order after delivery.

For all shipment order for Canada, Alaska, Hawaii and Puerto Rico, Please contact us at 626-774-2294 for shipment quote, due to shipping complication, we cannot offer FREE shipping for these locations.

Orders that are placed on the before 1 PM on a business day (Pacific Time Zone) will be processed and shipped the SAME day or the next business day; any orders placed after 1 PM will be considered as next day's orders.

All shipment usually takes about 3-5 business days in transit; For international orders it usually takes around 5-7 business days.

eModernDecor will not be responsible for any shipping costs, brokerage fees, and/or customs charges for orders shipped outside the Continental US.

Orders can be made on our website www.eModernDecor.com or over the phone at 626-774-2294 or toll free 888-988-8780.

We accept all major credit card; Visa, Mastercard, American Express, Discover, Pay Pal and Google Checkout.  We do also accept personal checks and money orders which are subject to bank approval; which may delay your shipping time and date;  If you prefer to order by phone, you may also contact us with our customer service department @ 626-774-2294.  All payment must be received before the order can be process.

For bulk order, Designer/Builder/Contractor pricing, contact us via email: info@emoderndecor.com or via telephone contact 626-774-2294.

All orders that are cancelled prior before shipping will be credit back in full.  Payment for cancellations will be made to the original purchases will be refunded to the original credit card used at the time of purchase.  Cancellation received after shipping, delivery or pick-up are treated as a returns – see Returns & Replacement

We are devoted to shipping you our product(s) as quickly as possible. In rare circumstances; an item may not be available to ship with in our specified time frame. This will therefore result in a backorder. If this occurs, we will do the following:

• Inform you via email or phone which item(s) are on backorder, and the estimated time when the item(s) will be available to ship. The email and/or phone call will be sent to you with in 1 business day of the order placement.
• If we do not hear back from you within 10 business days, your order will be canceled with notice confirmation.
• As per your request, we will then hold the items on backorder until the item(s) are back in stock. If you have multiple items on your order we can ship the items that are available now and hold the order open for the item on backorder depending on your urgency.
• All backorders can be cancelled prior to shipping at any time. Please simply contact our Customer Service Department as soon as possible if you need to cancel your backorder. You can send an email to info@eModernDecor.com or call us at 626-774-2294.

In order to return an item for a refund, an Return Merchandise Authorization# (RMA#) must be obtained or else all returns withour proper RMA# will not be accepted.  If an product was received damaged/missing parts or defected prior to your usage, please contact us within 7 days upon receipt of product(s) to arrange replacement.

• For all return merchandise, an RMA# must be obtained before returning; any returns without prior notification nor RMA# will not be processed nor refunded.
• All issued RMA# must be used with the returned product within 30 days; 
• Any issued return labels must be used within 10 business days or else the customer would be responsible for returning the product by his or her own behave.
• For any product being returned is in brand new condition (Orginal Box & Packing) or never been used before, refund will be issued in the form of the original payment method or a company check for the total amount paid minus shipping & handling cost.
• For any product being returned indicated the condition of previous installation or usage, store credit will be issued for the total amount paid minus shipping & handling cost.
• Buyer is responsible for all return shipping cost. Shipping and handling will not be refunded in any case.
• We do NOT accept return from international buyers.
• For products sold with "Free Shipping", the actual freight cost to originally ship the product to and from your ship-to address will be deducted from your refund amount.
• All returns made within 30 days from date of receipt, refund will be made on the product purchase price minus any original shipping charges and subjected to 15% restocking fee.
• Returns made after 30 days from date of receipt, refund will be made on the product purchase price minus any original shipping charges and subjected to 20% restocking fee.
• All returns beyond 60 days will NOT be acceptable.
• Returned items must not have any signs of abuse or intentional damage. We carefully inspect returned items upon receipt before issuing refunds, credits, or exchanges.
• Merchandise should be carefully packed and insured for the full purchase price and shipped via a traceable means (e.g. UPS or USPS with Delivery Confirmation). If you are not sure about the return shipping choice, you can always contact us for the preferred carrier.
• Absolutely no walk-in return/replacement service will be accepted unless the item is picked up from the sales location.
• Buyer is responsible for all return shipping charges.
• Short-shipments, DOA (Dead On Arrival) and Deviations products must be reported within 5 days from delivered date.
• We will be responsible for shipping missing part(s) to our customers.
• All defective products will be replaced within the appropriate warranty period. Refund or store credit will be issued if the replacement is not available and the item is defective. Improper maintenance and care voids warranty.
• We cannot be responsible for any installation fees due to rescheduling, shipping delays, extended time or any other circumstance beyond our control. (We highly recommend not scheduling installation until the product is in your possession.) We're not responsible for any installation fee, we can provide estimated arrival time, but never guarantee arrival time.

 

eModernDecor is also committed to protecting your privacy.  We will not sell or disclose any information that identifies you to a third party without your prior approval.  We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable.  If you would rather not receive this information, you may send an email to info@eModernDecor.com with "unsubscribe" as the subject line.  eModernDecor does not sell, trade or rent your personal information to others.

We sincerely hope that your order shipment will arrive for you safely that you be satisfied with your purchase.  However, please do remember that when an order arrives it is your responsibility to ensure that the product has not been damaged during shipping.  All shipping damages should be reported within 48 hours upon receipt.

 

You can always track your order, simply by logging into your account. Click the "My Account" link at the top of eModernDecor.com. Here you can view your order and the current status.

Order Status: Please see below the different types of “order status” you may be viewing:
Order Processing: As soon as you place your order it will show “processing.” This means your order has been entered into our system. Your payment method has been verified. However the order has not been sent to shipping. Orders that are in the “processing” stage can be changed or cancelled by contacting us at 626-774-2294 or via email info@eModernDecor.com
Pending Shipment: We have processed your order and have sent it over to one of our many warehouses to be packed and shipped. When your order is in “Pending Shipment” any change or cancellation must be requested immediately. We will then notify our warehouse directly to hold, change or cancel the order accordingly. We will need to receive confirmation from the warehouse to ensure the item(s) was not shipped.
Shipped: Order has “shipped” from one of our many warehouses and is in route to your shipping address. You will be provided with the Tracking number and the Shipping carrier that is delivering your order.
Partially Shipped: As we have many warehouses, parts of your order may ship at different times. This may mean you will receive separate tracking numbers for your order or this may mean we have shipped the “in stock items” and holding the backordered items.
Backordered: This means your order may be temporally out of stock or some of the items may not be available to ship. When your order is placed on “backorder” we reserve the inventory/stock for your item(s) until they are available. You will receive an email notification or phone call with in 24 hours of placing your order to advise if an item is on backorder. You will then be able to advise us to cancel or change your order before it ships out. If at any time you need to change or cancel your backorder please call Customer Service 626-774-2294 or email us info@eModernDecor.com